Sunday, June 10, 2007

Please be careful about incompetent computer repair techs

Now the purpose of this post is not to criticize the average Joe who does computer repair in his basement. Our concern is, however, that we see a large volume of computers (especially laptops) that have been "repaired" by incompetent hands. This is very disturbing. A laptop is a delicately engineered and very expensive consumer product. It's something that you should never trust to just anyone.

We've seen some very crude attempts at repair come back to us because they were, to say the least, unsuccessful. In fact, there have been a few times we've had to inform the customer that their computer was dead -- all because they tried to save a buck and let an inexperienced person try to fix it.

So please ask yourself how much saving $20 is really worth to you. If price is your main driving factor in your decision as to where to have your laptop repaired, check us out at Although we can't compete with your next door neighbor, we are still the most affordable (but most importantly we're the most capable) option out there. Don't risk what you can't afford!

Laptop DC power jack repair

Repairing (more accurately stated, replacement) of the DC power jack in laptops is our specialty service. Yes, we perform all types of repairs on desktops and laptops alike, but this one is what gained national attention for us. When we started doing this, there were very few shops in the nation who could offer laptop power jack repair. The manufacturers? Well, they were nice enough to offer to replace the customer's motherboard for $300 to $700. How nice. Of course they kept the old motherboard and simply replace the power jack (and call it refurbished) keeping it around until the next unlucky owner of that laptop model sends his or her computer in for the same board replacement.

We offer this repair for less than anyone else with our experience in the field. $99. Yep, less than one hundred buckaroos is all it costs to get the jack replaced in your laptop. Here's a link to our laptop power jack replacement information on our web site: with more detailed information at

So if you find yourself wiggling the power cord to try to get your laptop to stay on or if your notebook won't power on or charge the battery, you might want to give us a call. We'll treat you the way a customer should be treated -- with integrity and hospitality. And, we'll save you some money, too.

First post

Every blog has to have a first post, so ours will be of an introductory nature. We're Comprehensive Computing, a computer repair center located in Southwest Virginia. Our web site is at if you'd like to check it out.

We actually serve more out-of-state customers than even in our local area, as people from all over the country send their laptops to us to perform various repair jobs. Honestly we never expected this to happen, but it's very cool to say the least. It changed the whole ball game as far as marketing and even customer service.

So our customers were no longer limited to a local scope. We were repairing computers from just about everywhere in the United States. Then, as our business philosophies continued to evolve with our ever-changing business itself, a new element was added. Outsourcing. Small to medium repair shops began to call us about outsourcing their laptop repair jobs to us. Wow! This went from "cool" to "exciting" for us.

This is how we've become one of the major players in national laptop computer repair service. We're thankful to our customers from all over. We're grateful to our outsource partners who trust us with their customers' satisfaction. Most of all, we appreciate the opportunities God has placed in this business.